Want to campaign for more social housing?

Housing charity Shelter Scotland is looking for people with personal experience of long waits for social housing or transfers to more suitable social housing to help them campaign for a new building programme.

The charity hopes to be able to give a platform to people to speak out about the impact of having no choice but to live in expensive or inadequate accommodation.

This would include people who are currently living in privately rented accommodation, over-crowded accommodation, living with parents, living in housing that doesn’t meet a physical disability or sensory impairment or living in temporary accommodation having made a homelessness application.

While first-hand stories tend to be the most powerful the charity would also like to make contact with community representatives who can speak out on behalf of local groups. Please share this appeal with anyone you know who you think might be interested in taking part. The contact at Shelter Scotland to find out more is Susie_Rose@shelter.org.uk.

ETF E-Newsletter August 2020ETF E-Newsletter August 2020ETF E-Newsletter August 2020

Summary ETF Work Plan 2020-2021

Tenant Panel and Registered Tenant OrganisationNews July 2020

ETF General Leaflet

For a short period of time, we are only able to carry out critical repairs in your home.  This is based largely on our current approach to emergency repairs.  We have made this decision because it’s vital that we do everything we can to prevent the spread of coronavirus (COVID-19) whilst at the same time we look after vulnerable people, protect staff from harm and maintain, as far as possible, essential services.

Critical Responsive Repairs will be carried out where:

• There is a serious risk to health and safety;
• There a serious risk to the structure of the property;
• The property is not secure.

Examples include:

• Broken window or door and the property is not secure;
• No electricity, heating or hot water;
• No washing facilities;
• Blocked toilet;
• Smoke alarm repairs;
• Uncontainable leaks.

When you report a critical repair, we’ll let you know how long it will take us to come to your home, which is usually in four hours.  Your home will be made safe and if more critical work is needed, we will make another appointment with you.  Any further work that is not critical will not be done until normal service resumes.

Operatives have been trained to keep you and themselves safe during the work and will follow robust protocols when in your home, including always keeping two-metres distant from you.  Please make sure you also respect the two-metre rule and move to a different room if you can.

To allow us to prioritise those repairs that are most urgent and to support our vulnerable tenants, for now can you please not request any non-urgent or routine repairs at this time.  If your repair is not urgent, it will not be logged and you will be asked to call back once the normal service resumes.

To report an emergency repair please call

0131 200 2345

Thank you for your support.